Frequently asked questions
the pieces
Are the pieces authentic?
Yes. Kate checks every piece by hand before it goes online: labels, stitching, materials, hardware. Anything she isn't sure about stays out of the shop.
What condition are they in?
Every piece has been worn before. We grade condition on three levels:
excellent - no visible signs of wear
very good - minimal wear, invisible when worn
good - visible wear, described and photographed
If a piece has a flaw, it is named on its page and shown in the photos.
How do I choose the right size?
Each piece shows its size together with its system, for example IT 42 or FR 36. Sizing differs between houses and decades, so we also give measurements, taken flat. Compare them with a piece you own that fits you well. how to measure →
Will a piece come back in stock?
No. Every piece exists in a single copy and is never restocked. Once sold, it stays in the shop marked "sold". New pieces arrive in small drops, announced first on Telegram.
Does saving a piece or adding it to the bag hold it for me?
No. A piece is yours once your order is paid. Until then, someone else can still buy it.
orders and payment
How can I pay?
By card, Apple Pay, Google Pay, BLIK or Przelewy24.
What currency are the prices in?
In euros, in every language of the site. If your card is in another currency, your bank converts the amount at its own rate.
Are taxes included?
Yes, prices include applicable taxes. For deliveries to Ukraine, import duty and VAT are charged on arrival, see below.
shipping
How much does shipping cost?
Nothing. Shipping is free to Poland, the EU and Ukraine. For other countries, write to us on Instagram or at [email], and we'll look at what's possible.
When will my order arrive?
We pack every order by hand and send it from Warsaw within 2 business days, with a tracking number by email. Delivery takes 1-2 business days in Poland with InPost, 3-7 in the EU with a tracked courier and 5-10 in Ukraine with Nova Poshta. More in Shipping.
Do I pay anything on delivery to Ukraine?
Yes. Almost every piece is above Ukraine's duty-free limit, so import duty and VAT are charged on arrival. You pay them at Nova Poshta when collecting the parcel, under the Ukrainian rules in force at the time.
What if I don't collect my parcel?
It comes back to us, and we refund the price minus the shipping costs both ways.
returns
Can I return a piece?
No. Every piece is one of a kind, so all sales are final: we don't accept returns or offer refunds or exchanges. Please look through all the photos and read the condition notes and measurements before you order. More in Returns.
What if a piece arrives damaged or not as described?
Write to us at [email] and we will make it right.
contact
How can I reach you?
Write to us on Instagram or at [email]. We usually reply within a day.
Where do I hear about new pieces first?
On Telegram, where Kate writes about fashion.